Customers complain. It’s their
right. It's natural for them to do so. Be that of Y-Axis or any other successful business. At times, they just take
it too far. File complaints at the consumer
forum, bombard social networks with all but false/fake and negative reviews, and even take help of the media.
Thus, planting a seed of doubt in the minds of prospective customers.
At Y-Axis, we thank such
clients. Why? Because, at least they take the time to complain and express
their displeasure. They give us an opportunity to learn, to improve, to grow,
and to lessen the bad experiences for our future customers.
What Y-Axis Does to Customer Complaints?
Y-Axis is apparently the best immigration
consultant you would ever find. The reasons for it are plenty. One important
reason is how we handle customer complaints/reviews and amicably resolve customer
queries. So how do we, as a company, respond to customer complaints?
Acknowledge Mistakes (If Any)
The first step that we take at
Y-Axis is analyzing the situation that led to the escalation and a complaint
from the client. Note what went wrong. Understand the loopholes in the process
and mistakes from our end (if any). If the mistakes are ours, we don't shy away
from acknowledging it.
Take Steps to Curb the Situation
To curb an unpleasant situation
between Y-Axis and the valuable customers, we are at the forefront to improve
things. Therefore, as a PR consultant, we take steps that deem fit and
necessary, such as the following:
·
check our database to wholly study the case and
take corrective actions
·
talk to the concerned consultants within the
organization i.e., from the sales person to find out about overpromises made,
deliverables promised, to the consultant dealing with the case till date, we
discuss everything in detail
·
communicate with the clients as and when required
and listen to the grievances
·
Take corrective measures to solve their problem.
Refund money if required as mutually agreed in the agreement, or partly/fully
offer services all over again in exceptional cases
Implement Measures to Resolve the Issues, Permanently!
Once an issue is resolved for a
particular customer, we put in our best efforts to ensure the grievances of the
same kind are not received.
Are all Customer Complaints Genuine?
Customer complaints are
triggered for more reasons than one. Some of these reasons are genuine, others are
make-believe stories prompted due to over expectations, and lack of understanding
of the product/service.
Therefore, at Y-Axis, we give
importance to all complaints. Check their genuineness to take required action.
For the genuine ones, we follow the aforementioned steps, and for the
fake/false ones, we ensure they too are care of.
Y-Axis is the best overseas
careers and immigration consultant in India. So it is no surprise if there are people
trying to sabotage our image using the World Wide Web and every other possible
source there is.
But, Y-Axis continues to grow
further. Our clients bring us more clients. Today, Y-Axis has more clients
coming in from word of mouth than any other form of advertising. Negative
publicity is also good publicity. It lets prospective customers research
further. Come to a conclusion that Y-Axis is a genuine PR Consultant and whatever
little negative appears on the web isn't all true.
Conclusion
With that being said, Y-Axis Overseas Careers & Immigration Consultant
gives its customers the first attention. Attention they deserve. Services they
require. Solutions they need.
To know more about our services,
you can talk to our experts and hire our services. Understand how we work and
the efforts we put in to provide you the product/services you opt for.
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