Saturday 27 December 2014

The Irony of Complaints/Reviews Against Y-Axis

Customers complain. It’s their right. It's natural for them to do so. Be that of Y-Axis or any other successful business. At times, they just take it too far. File complaints at the consumer forum, bombard social networks with all but false/fake and negative reviews, and even take help of the media. Thus, planting a seed of doubt in the minds of prospective customers.
At Y-Axis, we thank such clients. Why? Because, at least they take the time to complain and express their displeasure. They give us an opportunity to learn, to improve, to grow, and to lessen the bad experiences for our future customers.
What Y-Axis Does to Customer Complaints?
Y-Axis is apparently the best immigration consultant you would ever find. The reasons for it are plenty. One important reason is how we handle customer complaints/reviews and amicably resolve customer queries. So how do we, as a company, respond to customer complaints?
Acknowledge Mistakes (If Any)
The first step that we take at Y-Axis is analyzing the situation that led to the escalation and a complaint from the client. Note what went wrong. Understand the loopholes in the process and mistakes from our end (if any). If the mistakes are ours, we don't shy away from acknowledging it.
Take Steps to Curb the Situation
To curb an unpleasant situation between Y-Axis and the valuable customers, we are at the forefront to improve things. Therefore, as a PR consultant, we take steps that deem fit and necessary, such as the following:
·      check our database to wholly study the case and take corrective actions
·      talk to the concerned consultants within the organization i.e., from the sales person to find out about overpromises made, deliverables promised, to the consultant dealing with the case till date, we discuss everything in detail
·        communicate with the clients as and when required and listen to the grievances
·      Take corrective measures to solve their problem. Refund money if required as mutually agreed in the agreement, or partly/fully offer services all over again in exceptional cases
Implement Measures to Resolve the Issues, Permanently!
Once an issue is resolved for a particular customer, we put in our best efforts to ensure the grievances of the same kind are not received.
Are all Customer Complaints Genuine?
Customer complaints are triggered for more reasons than one. Some of these reasons are genuine, others are make-believe stories prompted due to over expectations, and lack of understanding of the product/service.
Therefore, at Y-Axis, we give importance to all complaints. Check their genuineness to take required action. For the genuine ones, we follow the aforementioned steps, and for the fake/false ones, we ensure they too are care of.
Y-Axis is the best overseas careers and immigration consultant in India. So it is no surprise if there are people trying to sabotage our image using the World Wide Web and every other possible source there is.
But, Y-Axis continues to grow further. Our clients bring us more clients. Today, Y-Axis has more clients coming in from word of mouth than any other form of advertising. Negative publicity is also good publicity. It lets prospective customers research further. Come to a conclusion that Y-Axis is a genuine PR Consultant and whatever little negative appears on the web isn't all true.
Conclusion
With that being said, Y-Axis Overseas Careers & Immigration Consultant gives its customers the first attention. Attention they deserve. Services they require. Solutions they need.

To know more about our services, you can talk to our experts and hire our services. Understand how we work and the efforts we put in to provide you the product/services you opt for. 

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